Privacy Policy

Introduction

Silken Hour ("we," "us," or "our") is committed to protecting the privacy and personal information of our clients. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our Thai massage and wellness services in Kaohsiung, Taiwan, or interact with our website.

By using our services or providing us with your personal information, you consent to the practices described in this policy. If you have questions about our privacy practices, please contact us at [email protected].

Information We Collect

Personal Information

We collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Appointment Information: Preferred appointment times, service selections, and booking history
• Health and Wellness Information: Information you provide in wellness consultations, including areas of tension, health conditions that may affect treatment, and preferences for pressure and technique
• Payment Information: Billing information necessary to process payments for services
• Communication Records: Records of communications between you and our team, including emails and messages

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide Thai massage and wellness services tailored to your needs
• Appointment Management: To schedule, confirm, and manage your appointments
• Communication: To respond to inquiries, provide service information, and send appointment reminders
• Health and Safety: To maintain records necessary for your safety and to provide appropriate treatment based on your wellness consultation
• Payment Processing: To process payments and maintain financial records
• Service Improvement: To analyze how our services are used and improve our offerings
• Legal Compliance: To comply with applicable laws and regulations in Taiwan

Legal Basis for Processing

We process your personal data based on:

• Consent: You have provided explicit consent for us to process your personal information
• Contract Performance: Processing is necessary to fulfill our service agreement with you
• Legitimate Interests: We have a legitimate business interest in improving our services and communicating with clients
• Legal Obligations: We must process certain data to comply with Taiwan's legal requirements

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (such as payment processors or appointment scheduling platforms). These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, court order, or governmental regulation in Taiwan.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our clients or others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical records in locked cabinets with limited access
• Encryption of electronic data transmission and storage
• Access controls limiting who can view personal information
• Regular security assessments and updates
• Staff training on data protection practices

While we strive to protect your personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but are committed to maintaining reasonable safeguards.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Wellness Consultation Records: Retained for 5 years from your last appointment
• Appointment History: Retained for 3 years from your last appointment
• Financial Records: Retained for 7 years as required by Taiwan tax regulations
• Marketing Communications: Retained until you request removal from our contact list

After the retention period expires, we securely delete or anonymize your personal information.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. For detailed information about our use of cookies, please see our Cookie Policy.

Your Rights

Under Taiwan's Personal Information Protection Act, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal information we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete personal information
• Right to Erasure: You may request deletion of your personal information, subject to legal retention requirements
• Right to Data Portability: You may request your personal information in a structured, commonly used format
• Right to Object: You may object to processing of your personal information for certain purposes
• Right to Withdraw Consent: You may withdraw your consent for processing at any time
• Right to Lodge a Complaint: You may file a complaint with Taiwan's data protection authority

To exercise any of these rights, please contact us at [email protected] or call us at +886 7 694 0947. We will respond to your request within 15 business days.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected information from a child, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this policy.

We will notify you of any material changes by:

• Posting a notice on our website
• Sending an email to the address on file (if applicable)
• Notifying you during your next appointment

Your continued use of our services after changes to this Privacy Policy constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Governing Law

This Privacy Policy is governed by the laws of Taiwan. Any disputes arising from this policy or our data practices shall be subject to the exclusive jurisdiction of the courts in Kaohsiung, Taiwan.